Terms and Conditions of Service

Effective Date: June 13, 2026

This document constitutes a legally binding agreement between you (whether personally or on behalf of an entity) and Rilavo (“we,” “us,” or “our”), concerning your access to and use of the website https://rilavo.com (the “Site”) as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto. By accessing the Site or purchasing products, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions of Service.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Section 1 – Overview and Online Store Terms

By agreeing to these Terms and Conditions of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and consumer protection laws). A breach or violation of any of the Terms will result in an immediate termination of your Services and may subject you to civil or criminal liability.

Section 2 – Store Sourcing and Logistics Model

Rilavo operates under a direct-to-consumer curated sourcing model. By placing an order on this Site, you explicitly acknowledge and agree to the following operational terms:

  • Direct Sourcing: Products are sourced directly from international manufacturers and dispatched from partner warehouses located outside Nigeria (primarily in China).
  • Logistics Facilitation: Rilavo acts as a retail facilitator, managing the online purchase process, local payment gateway routing, and coordination with international and local courier networks on your behalf.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Section 4 – Modifications to the Service and Pricing

  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
  • Currency Conversion: Transactions are billed primarily in Nigerian Naira (NGN) and US Dollars (USD). Due to fluctuations in international exchange rates and parallel market exchange spreads, Rilavo reserves the right to adjust checkout conversion rates periodically to cover USD-denominated sourcing and logistics costs.

Section 5 – Products and Service Quality Curation

Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to refund or replacement only according to our Refund and Return Policy.

We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be completely accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

Shipping Details Responsibility: It is your sole responsibility to ensure that the delivery address, recipient name, and contact phone number provided are correct. Rilavo is not liable for lost, misdelivered, or delayed shipments due to incorrect address information provided by the customer.

Section 7 – Third-Party Integrations and Services

We may provide you with access to third-party tools or integrations which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

Transactions on the Site are processed securely via Paystack (or Flutterwave/Stripe for USD). You agree to be bound by the terms and conditions of these payment gateways when processing transactions. We shall have no liability whatsoever arising from or relating to your use of optional third-party payment channels.

Section 8 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions of Service, you are prohibited from using the Site or its content:

  • For any unlawful purpose, or to solicit others to perform or participate in any unlawful acts.
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • To submit false or misleading information.
  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
  • To collect or track the personal information of others.
  • To spam, phish, pharm, pretext, spider, crawl, or scrape.
  • For any obscene or immoral purpose.
  • To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 9 – Disclaimer of Warranties; Limitation of Liability

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

RILAVO DOES NOT MANUFACTURE OR ASSEMBLE THE PRODUCTS SOLD ON THE SITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL RILAVO, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT IN DISPUTE.

Section 10 – Indemnification

You agree to indemnify, defend, and hold harmless Rilavo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 11 – Severability

In the event that any provision of these Terms and Conditions of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 12 – Governing Law and Dispute Resolution

These Terms and Conditions of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. You agree that any dispute, controversy, or claim arising out of or relating to your use of this Site or transactions conducted on this Site shall be first submitted to amicable mediation. If mediation fails within thirty (30) days, the dispute shall be referred to and finally resolved by binding arbitration under the Arbitration and Mediation Act of Nigeria, conducted by a single arbitrator in Lagos State, Nigeria. The language of arbitration shall be English.

Section 13 – Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions of Service constitutes acceptance of those changes.

Section 14 – Contact Information

Questions about the Terms and Conditions of Service should be sent to us at support@rilavo.com.